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    Customer Service: 1-855-4SURETY

System Upgrade Weekend – What services are available during this time?

system upgrad weekend

System Upgrade Weekend – Feb. 16th – 6pm EST to Feb. 20th – 8am EST

Please call 1-855-4Surety if you have any questions during this time.

UNAVAILABLE

Online/Mobile Banking You will not be able to log in to your account through online banking or mobile banking over the system upgrade weekend. Consumer online banking will be “view only” beginning 3pm Eastern on 2/16. Business online banking will be unavailable beginning 8pm Eastern on 2/16 until 4pm Tuesday Feb 20.

QuickBooks and Quicken uploads will be unavailable after 3 pm on Friday Feb 16. We urge all business customers to upload all transaction history before 3 pm on Friday Feb 16!

The cutoff time for mobile check deposits will be Friday Feb 16 at 3pm ET

Our new mobile banking app will be available on the Apple Appstore and Google Play beginning Tuesday Feb 20

Our new online banking and mobile banking systems will be available on Tuesday, Feb 20.

You will need to re-establish your password when you log into the new Surety online banking for the first time

Online Bill Pay Billpay is not available between now and Tuesday Feb 20. All existing scheduled bill payments will operate normally and will be processed as planned. You will be able to access our new bill pay system beginning Tuesday, Feb 20Billpay will only be available from online banking (not mobile) until further notice
Surety Branches We will be closed on Monday Feb 19 for President’s Day, but open for normal business hours Friday 2/16 and Tuesday 2/20.
Remote Deposit Capture The cutoff for check file transmissions will be 8:30 pm ET on 2/16. We will resume this service at 4 PM ET on Tuesday, 2/20

 

LIMITED AVAILABILITY

Surety ATMs ATMs will have limited availability on Tuesday 2/20.
Surety Debit Cards Beginning at 3 ET on Friday, Feb 16, until Tuesday, Feb 20, PIN-based transactions will be limited to up to $500 per 24-hours (combination of ATM withdrawals and in-store PIN purchases, subject to your available balance).  The total of all signature-based purchases may not exceed $1,000 per day.
Loan Payments Previously scheduled payments will be made during the system upgrade weekend as usual.  You will not be able to set up new loan payments or cancel existing payments during this time.

 

AVAILABLE

ATMs Beginning 3 pm on Friday, Feb 16, ATM withdrawals are limited to $500 per 24-hours (combination of ATM withdrawals and in-store PIN purchases, subject to your available balance).  Surety ATMs will not be available until late Tuesday, Feb 20.
Surety Credit Cards You can use your credit cards as you normally would!

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