Customer Service: 1-855-4SURETY

20+ Years: Longevity and Relationships

Dawnmarie Scofield, Sales and Service Branch Leader, started her career with Surety Bank over 20 years ago. After her last child was born, she worked as a stay-at-home mom for four years before deciding to re-enter the workforce. Dawnmarie originally started with Surety in a teller position, and within a few short years was promoted to head teller. After a while, the role of Branch Manager opened up, and that is the position she serves in to this day. It is so evident that Dawnmarie loves her job by the way she speaks about her clients. She truly loves working with and helping customers, as is evidenced by what she orchestrated for one of her clients that was struggling with Kidney Disease. A while back, a Surety Bank customer needed a kidney transplant, but didn’t have the money for a reserve fund, which meant she couldn’t be put on a

Continue reading

System Upgrade Weekend – What services are available during this time?

System Upgrade Weekend – Feb. 16th – 6pm EST to Feb. 20th – 8am EST Please call 1-855-4Surety if you have any questions during this time. UNAVAILABLE Online/Mobile Banking You will not be able to log in to your account through online banking or mobile banking over the system upgrade weekend. • Consumer online banking will be “view only” beginning 3pm Eastern on 2/16. • Business online banking will be unavailable beginning 8pm Eastern on 2/16 until 4pm Tuesday Feb 20. • QuickBooks and Quicken uploads will be unavailable after 3 pm on Friday Feb 16. We urge all business customers to upload all transaction history before 3 pm on Friday Feb 16! • The cutoff time for mobile check deposits will be Friday Feb 16 at 3pm ET • Our new mobile banking app will be available on the Apple Appstore and Google Play beginning Tuesday Feb 20 • Our new online

Continue reading

20+ Years: A Lasting Legacy

Marcia Thompson started with Surety Bank back on December 18th, 1995. After an employee from Tommy Lawrence Arena told her that Surety Bank was hiring and that it would be a great fit for her, she immediately drove down to Surety to fill out an application and was hired on the spot! At the time, she was a single mom to a young son and typical “banker hours” were important to her, so Surety was a great fit. Over the years, Marcia has worn many different hats, and each change of role has given her perspective on different aspects of banking and customer care. Starting as a teller, she was quickly promoted to bookkeeper, then on to personal assistant, and from there she was promoted to operations manager, which is the role she occupies to this day.   The family atmosphere at Surety is evident by the way that Marsha

Continue reading

Core Conversion FAQs

CORE CONVERSION FREQUENTLY ASKED QUESTIONS What is a core system? Why is Surety Bank upgrading its core system? The core system is the software that executes major banking functions, such as: opening and managing accounts, originating and servicing loans, processing cash deposits and withdrawals, posting transactions, calculating interest, maintaining customer information, and more. At Surety Bank, we are committed to providing quality products and exceptional service. In an effort to improve and expand the products and services that we offer you, the Bank decided to upgrade our core banking system and other associated products in February, 2018. This conversion requires a significant investment of both time and resources, but it will enable us to enhance our capabilities and offerings and ultimately the service that we provide to our customers. We strive to offer you cutting edge technology coupled with a high level of personal service, and believe that this core

Continue reading

PayThink Open payment tech lowers merchant service costs

No longer do banks need to be handcuffed to poor payment processing services. The future is here. Most businesses have a fundamental problem when it comes to processing payments through their merchant service accounts. The problem is their bank is not a viable option for processing payments due to high fees and more competitive products in the marketplace such as Braintree. Read the full article here with insight from our CEO, Ryan James.

13 Qualities that make us a “Worry-Free” bank and 2 that just make us cool

1. We take the time to know you and your business. Who can fit in a box anyways? You’re human with unique ideas and plans. So, we create customized solutions for all of our customers. You can get out of that box now.   2. We seek to serve our community. We do this through partnerships with local schools and organizations and just general needs that come up on a personal basis. Some of our community efforts are public and some you will never hear about. Not everything needs to be on stage. Sometimes people just need a helping hand in life.   3. We’re like family. We can remember your name! It’s our goal to keep a full understanding of how you like to bank so we can serve you well. We want to be like your fun aunt.    4. We’re here for the long haul. As the only wholly-owned

Continue reading

Making strides to offer the best banking experience.

Here’s a recently posted article on Banking Technology’s website about our move to implement a far better technology for an overall better experience. Florida-based Surety Bank is embarking on a core banking software overhaul with Nymbus. The bank will implement Nymbus’ flagship SmartCore system. The solution will be delivered in a private cloud. According to Ryan James, CEO of Surety Bank, Nymbus was “the only company that gave us confidence of having the modern technology we needed and personalised service for ease of implementation”. He adds that over the past two decades, the bank has upgraded different products with its incumbent core, “and every step of the process has been excruciatingly painful, from delayed implementations and cost overruns to grossly missed expectations upon implementation”. So it was clear to the bank, “given these experiences”, that the traditional banking model was prime for disruption, he states. He feels that Nymbus “is

Continue reading

8 Basic Life Concepts Every 10 Year Old Should Know

Most parents would say that a major goal for their children in the long run is for them to become productive members of society. But how do we get there today when that seems so far off? With the ever-increasing pressures life and child rearing, it can be overwhelming. As we are raising our children to become responsible, independent, mindful adults, it is great to have small, incremental goals in mind along the journey. As your children reach the age of 10, here are some benchmarks that are important for your children to understand. If they don’t know them now, these are some ideas you can work on in your home with your children. Their Address and Your Phone Number: If your child ever gets lost or separated, this is important information they should know. If they were to wander off from you in a public area, it’s important that they

Continue reading

Great tips on how kids can learn to save money

1. Have a visual goal With anything big that you want to accomplish in life, saving money requires having a goal. How can your child get where he/she wants to go without a finish line? This will most likely be the easiest part of saving for your child. They want things all the time! The tough part will be narrowing their focus down to one thing. Also as a parent, it can be easy to just step in and buy something so you don’t have to listen to the complaining. However, this won’t help your child learn the value of saving and buying something on their own. After they have chosen something they want, they need to create a visual to remind them of it during those hard times when they want to spend their money on something else. You can do this by cutting out a picture from a

Continue reading

Protecting your student from life’s little mistakes

One of our primary focuses at Surety Bank, under the financial literacy banner, is to protect and educate our young bank customers. One of the ways we accomplish this is to help our customers who are parents understand the myriad of ways they can guide their students. We are able to do this through some really innovative features we can offer through our Surety Bank accounts and mobile banking technology. It allows us to do many things to overcome life’s little mistakes and provides you with teaching moments, even if you aren’t in the same room or the same zip code as your students who are learning to use their bank account for the first time. Turn on/off your debit card One of the ways we can protect against life’s little mistakes is to instantly disable the use of your student’s debit card from inside our mobile app. Think about

Continue reading